FAQs
How can we get sample to test quality before placing larger order?
We are glad to provide sample/samples to check the quality on customer DHL/FedEx/UPS/TNT account. Sampling fee is required and can be refunded when the customer place the first order.
Can you waive the sampling fee?
Yes. After the client places an order for bulk production, a business relationship is built between us, the sample/samples will be supplied free of charge.
What is the normal lead time for sampling?
Normally it takes 5 working days for preparing sample/samples.
How do you control the quality?
The mass production will be made in ISO9001:2016 certified factories. Testing will be done before starting the mass production. Also, there is strict quality control system in place to ensure good quality in incoming materials and the bulk production. Also, we always request our customers to inspect the goods before the shipment.
What is the quality level of your products?
We produce high quality products. Our factories conduct inspection and testing to every unit of finished products to ensure that no defective products are released to ship.
How to proceed with the order if I have logo to print?
First, we will prepare artwork for visual confirmation, and next we will produce a real sample for your second confirmation. If sample is approved, finally we will go to mass production.
What is your shipping terms?
We can arrange shipment by sea, by air or by express (DHL/FedEx/UPS/TNT) according to your requirement. We can do ship as per your shipping instruction and also we can help you to choose the best efficient shipping way and provide a total logistics solution that is transparent, reliable and scalable according to your detailed requirements.
How to arrange payment?
T/T. Bank transfer within 7 days after receipt of the invoice. Invoice, Packing list and Bill of Lading will be sent after shipment.
What is your Mission in buyer’s assistant?
CHICWELL has stayed committing to its mission of that to get there, the solution and products has to be tailored to the clients specific needs and really create value.